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Uploading a file fails

Either nothing happens or you get an error message: 

 Upload failed. We could not connected to the Internet or an anti-virus/browser-extension is blocking file uploads. If this persists, please note what you were trying to do and contact us.

Reason: Likely an antivirus, such as BitDefender, is blocking uploads to 

(Another possibility is that the file is too large: see why attaching a file fails.)

How To Fix


BitDefender's "Online Threat Prevention" feature can at times incorrectly block uploads. To fix, add to BitDefender's allowed or safe list.

Instructions from BitDefender:

Older versions:

(Additional information for other versions:


For MalwareBytes, please add to exclusions per instructions at

In short, when you get a warning the the one below, click "Manage Exclusions"

Then, click "Add Exclusion" on the MalwareBytes window that opens.

On the next screen select "Exclude a Website" and click "Next."

Under "Exclude a URL", enter

Prevent future false detections

Also, report the false positive (that is, an erroneous detection by MalwareBytes) at:


For AVG, please see these instructions to set exceptions for Web Shield or Website Shield.


For help finding the relevant instructions for other antivirus or browser extensions, please contact us.

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  1. Team Encyro

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