If you login with an external provider, such as Google or Facebook, then you should enable 2FA in their respective account settings. Encyro 2FA only works when you use an Encyro password to login.
Google: To enable 2FA for your Google login, go to https://www.google.com/landing/2step/ and click "Get Started." Then follow Google's instructions to add one of the 2FA options offered, including Authenticator app based, or text message based 2FA.
Facebook: The instructions form Facebook to enable 2FA are available here: https://www.facebook.com/help/148233965247823