Help and Support Outlook Integration (All Email Services, Windows Only)

    Using a different from-address

    I have multiple email accounts in Outlook. When I send secure messages with the Outlook plug in it automatically sends the message from an email that is different from what I wanted. How can I set it to use the other email as the default one?

    Outlook (and not the Encyro addin) determines which email account is the default one. The Addin simply uses that.

    You have two options to address this:

    Option 1: When sending the email, look at the “From” line (just above the “To” line) and ensure that the correct address is set there.

    Option 2: Set the desired account as the default account in Outlook.

    • To check the default account, click on the File menu (top left in Outlook) and then click Account Settings and from the dropdown, again click Account Settings. In the popup that opens, you should see a checkmark to the left of the default account.
    • To change the default account, click the desired account to select it and then click Set as Default in the options near the top. Additionally, select the Data Files tab on this popup and set the desired account as the default on that too.

    Option 3 (This usually works, but not always.): Outlook usually uses the first account added to Outlook as the default email account and that is what the addin ends up using. So you could remove all other accounts besides the one that you want to use for the addin. Then send an email - this will cause the only remaining account to become the default account in Outlook. Then re-add the other accounts that you removed. Now when you use the addin, it should use the correct address as the From address (the new default account in Outlook).

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