I received uploads via my upload page. Will the uploaded documents or messages be lost when I change membership type to Essential?
No, your data will not be lost.
Your documents and messages, including previously received uploads and messages sent with Pro features (such as compliance settings and custom branding), will remain available to you.
In fact, we will also keep your upload web page address reserved for you, for a limited time, should you wish to resume your Pro membership.
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What is the price for the service?
Can you give me pricing information? Are there discounts? We have a free plan, Encyro Essentials, and a paid plan, Encyro Pro. You can pay either monthly, ...
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Should I choose Essential or Pro membership?
Both the Essential and Pro memberships let you send secure messages to any email address (recipients need not create Encyro accounts). The key advantage of...
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How to cancel paid membership
You may cancel your membership at any time. And no, you do not need to call a special phone number during specific business hours and then hold for an agen...
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How can I print my receipt or invoice?
To print your receipts for past payments, please login to your Encyro account and click Settings (top right). Then scroll down to Membership and click on P...
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How do I use a discount code?
If you have a discount code proceed to your account Settings and click on Membership in the left panel (or, if on a mobile device, scroll down to the headi...
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Do I need to create a new email address? Will my existing email address work?
No, you do not need to signup for a new email address – your existing email address will work. Your existing email address will act both as your username t...
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Can I send and receive using Encyro from any of my devices?
Yes, the Encyro website works from any device with a modern web browser, including Windows PCs, Macs, Android devices (smartphones, tabs), and iOS devices ...
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Do I need a Pro account for each employee?
You only need Encyro Pro accounts for employees who need to use Encyro to communicate securely using Encyro. If you only needed Encyro Pro to receive secur...
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I only need to send (not receive) secure messages, do I need Pro?
I will be sending patient medical records or client files but not receiving anything from them. Do I need Encyro Pro? If you do not need Encyro Pro to crea...
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Can I get phone support?
Yes. Just Just contact us on this website. We can call you or set up a convenient time with you, for a phone call or a conference call wi...