Messages sent to recipients who do not have an Encyro account (those who access the message from their email link without a password) are set to expire in a few days.
Encyro Pro members can change (increase or decrease) the expiration time as follows:
Go to the Settings page and scroll down to “Compliance…”. Next:
- Click “Enable compliance” (This will require you to use a strong password if not already using one).
- Then check “Allow others to receive my messages with temporary access links.”
- Under "Number of days after which the temporary access link expires" click and change to, the desired number of days.
- Enter your current password. (You may see an alternative option if you had logged in to Encyro using your Google or Facebook account.)
- Click “Submit.”
If it turns out that your current password is not a strong password you will be asked to select a strong password (i.e., a password with a mix of upper case and lower case letters, numbers and special characters).
Encyro Essential Members: If you are using the Essential membership, first go to the Membership section under settings and click Change Membership Type. Click Start Free Trial and then proceed to Compliance settings as above.
Disable Message Expiration: Expiration cannot be disabled. If a recipient wants to maintain access to their message or files beyond the expiry time, they should create an Encyro password (free).