Secure Messages and Files

• Delete From Client Account

  How can I delete a message or file I previously sent to a contact? Can I revoke or rescind a sent message? How to recall a file uploaded earlier? You may d...

• How to Use Templates?

  How can I save text I use over and over? Encyro Pro users can save templates for  secure message (text) as well as the Email Introduction (subject and body...

• Print a Secure Message

  You may print either sent or received messages, and if you have an Encyro Pro membership, you may also opt to include the delivery status of a sent message...

• Add Upload Link To my Outlook Email Signature

  How do I add a link to my email signature for people to upload documents securely? (If you do not use Outlook, see this article for Gmail, or contact us fo...

• Know When Recipient Retrieves Secure Message

  Is there a way to see when the recipient reads my secure message? Can I  verify recipient received my secure email? How to get a notification that they hav...

• Are all the emails encrypted?

  What is Encrypted All messages you send using your Encyro account are encrypted. The message content as well as all files attached, are encrypted.  All upl...

• Where is my Address Book in Encyro? Can I search my Contacts?

  Where can I store and find my contacts to send secure messages to? How do I use my imported contacts or address book? How can I search for contacts in my a...

• Error when attaching a file

  I tried to send a secure email using Encyro with an attachment. The Send page responded with an error message. What should I do? [Error: Upload failed. We ...

• My recipients are not receiving the encrypted emails, why?

  The encrypted message itself is sent instantly to your recipient's Encyro account. An email is then sent to the recipient notifying them about their new se...

• How do I attach files already in my Encyro account?

  Unlike email, where you can only forward attachments present together in a single email, Encyro allows you to attach multiple files from multiple messages ...

• How do I open an Encyro message I received?

  How do I open a secure message that I received? Someone sent me a secure message using Encyro, how do I read  it? How do I download the files received in a...

• Encyro notifications end up in Mimecast Hold Queue or spam

  Mimecast can block Encyro email email notifications of secure messages, signature requests, or even password reset links, even though those emails contain ...

• Downloading files on iPhone

  When you download files on an iPhone or another iOS device, the device typically saves them in the Files app. The downloaded file may not be shown in an ob...

• Incoming file removed by Encyro as malware

  I tried downloading a file received via my upload page (or via a secure message), but it says Incoming file [some name] was removed due to suspected malwar...

• Edit Email Signature on Outlook.com Webmail Access

  [To see how to edit your email signature using the desktop Outlook app, please see click here.] You may edit your email signature for Microsoft 365 email v...

• Downloading multiple files in Chrome

  I was able to download one or more files but now I cannot download more files. If you are using the Chrome browser, it has a setting to block downloading m...

• Not receiving Encyro emails in my Outlook.com or Hotmail account

  Not getting password reset emails? Not getting upload notifications or secure message notifications? Please add @encyro.com to your safe senders list (inst...

• Not getting notifications of incoming uploads or secure messages

  We are not getting an email when a client uploads or sends us a secure message. The notification email is not found in spam or junk folder either. Several ...

• Error when accessing: Unsafe TLS Security Settings

  I get an error like Can't connect securely to this page. This might be because the site uses outdated or unsafe TLS security settings. If this keeps happen...

• Get secure message notifications in my inbox

  How can I make sure I get the email notifications regarding secure messages in my inbox rather than spam/junk folders, or the Promotions tab? Avoid Spam/Ju...

• Can I Search Messages

  A quick search feature is available in your logged-in view to search over message content, file names, and sender or recipient names or email addresses. Th...

• Can I Print My Upload Page Address on My Business Card?

  Yes, printing your upload page address on your business card not only makes it easy for your contacts to send you secure information but also shows that yo...

• Use My Email Signature to Receive Securely

  How do I receive a secure reply to my regular emails? How to help my clients get easy access to my upload page? Will my client remember to use my upload pa...

• Will Encyro give a new encrypted email address?

  I want to place my encrypted email address on my business card (instead of my regular email address). Can I create an Encyro email address to use on my bus...

• Can the files be securely downloaded from Encyro to Google Drive, OneDrive, or DropBox?

  There are two options to download files from your Encyro account to Google Drive, OneDrive, or DropBox: If you use the desktop app for those services (such...

• Require Recipients to Use a Password

  Can I enforce a password for my messages? Can I make it mandatory for my clients to use a password or create an account? How do I remove the option to rece...

• Can a recipient who is not an Encycro member, send a secure file to me?

  Yes, you can receive secure files or messages from your contacts who do not have an Encyro account, and do not wish to create an account either. Please see...

• Can my client reply securely to my secure message?

  If I send a secure message to someone, can they send me an encrypted response? Can my recipients send an encrypted message to me? If I send an encrypted em...

• Why can't my recipients open my secure messages?

  Some of the people that I send Encyro messages to keep saying that they cannot open my secure message. It seems to work for some others. What is going on? ...

• My client is being forced to login, why?

  I was told they wouldn’t need to log in, have an account, or need a password to access what I send to them. But when I send them an Encyro message, and the...

• How do I download files I sent or received?

  Please follow the steps shown in this article. The steps to download sent files are the same as for received files....

• Instructions for my Contacts To Receive My Secure Messages

  How can I provide instructions to my recipients on how to open my encrypted messages that I send using Encyro? Do you have help files for my recipients? Do...

• Send a Document Scan from Phone Camera

  To send a secure message with a scanned signed document, a voided check, a receipt or other such paperwork, it is often a lot easier to click a picture wit...

• Record an Interview (sound) and Share Securely

  How to record a client interview and send it securely to my computer without dealing with sync cables and wires? How to send my recordings for transcriptio...

• How to Receive an Insurance Card Photo from Phone Camera with HIPAA Compliance

  Can I ask my patient to click a photo of their insurance card with their phone camera and send it to me securely? Simply asking your patient to text (SMS) ...

• How do I secure the files once I download them to my computer or device from Encyro?

  Files saved on your computer or mobile phone should be encrypted to keep them safe. To enable encryption for Windows computers: see How to Enable BitLocker...

• I already use a password, why do I need encryption?

  I already use a strong password to protect my email account, why do I need encryption?  That is like asking: my bank already verifies signatures (or ATM PI...

• What level of encryption do you use? 128 bit, 256 bit?

  We use 256 bit encryption for data stored (data at rest) on our servers, using the US National Institute of Standard and Technology (NIST) adopted encrypti...

• How to Create and Use Subfolders

  When to use Subfolders? All your secure messages (with files) and e-sign requests are automatically organized by contacts (clients). You may use the search...

• Pending Folders: what does this mean?

  The pending flag on a folder means that the latest message from that client is an incoming one, meaning you have not yet replied to that client (within Enc...

• File Versions

  If you upload a file with the same name as an existing file in a folder, or move a file to a destination folder where a file with the same name exists, the...

• Handling Conflicting Wishes for Folder Organization

  Suppose you sent a secure message to a contact. The contact moved it to a folder 2020.  This move will show on your side too. However, suppose you wanted t...

• How to Move Items to Another Contact

  How can I move a message, file, or subfolder from one contact folder (or subfolder) to another contact folder? The Move option on secure messages, e-sign r...