Account Security and Settings

• Unable to login

  I've been trying to login, I have reset my password twice but still cannot login. I'm unable to login to my account. If your password is not working, pleas...

• I am unable to login, can you send me my password?

  I lost my password, can you reset my account? I did not get the password reset email, what should I do? If you do not remember the password you previously ...

• How can I login to Encyro with my Gmail or Google Account? Do I need to share my Gmail password with Encyro?

  To login using your Google or Gmail account, click the Sign in with Google button on the Login page. You will be taken to a Google web page. If you are not...

• Do I need a new password to use Encyro?

  If you already have a Google account (Gmail account) or a Facebook account, you may use those to login to Encyro. A new password is not needed in this case...

• Facebook Data Deletion Request

  How can I delete the data that Encyro received from Facebook when I logged in or signup using Facebook? There are two options to remove your data that Ency...

• Using Two Step Verification or Two Factor Authentication (2FA) with external logins

  If you login with an external provider, such as Google or Facebook, then you should enable 2FA in their respective account settings. Encyro 2FA only works ...

• Data sharing with external login providers

  Does Facebook see my Encyro data when I login with Facebook? Does Google see my Encyro data when I login with Google?  Does Encyro see my Google data when ...

• How does login with Facebook work? Will Encyro see my Facebook password?

  To login with Facebook, click the Continue with Facebook button on the Login page.  If you have never signed in to Encyro using Facebook before:  You will ...

• How can I change my username or email?

  How do I change my email address? Changing the email address changes: the email address you use as your username for login,  the email address used in case...

• Are email links to access secure messages without a password secure? How?

  The purpose of encryption to protect your data against a data breach (data theft). The link to access a message (without a password) expires after 4 days (...

• Why are secure message links sent via email secure?

  If you have received an email with a link to access secure files and are wondering: How does using the link protect your data (even though no password is a...

• Can I login to two Encyro accounts at the same time?

  Yes.  When logged in with one account, you will see the current email address used for login near the top right corner of the Encyro web page (on a mobile ...

• Can't create an account in Safari?

  I cannot create an account in Safari, why? My client tried to access their message in Safari but nothing showed up. It is likely that you or your client we...

• Change My Email Address

  I ended up using an email address different from what I would like.  Can I change that? I am moving from a free email address to a new email address on my ...

• Can I Avoid Having to Login Each Time?

  If you are being asked to login every time you visit your Encyro account, it is likely that you or your organization's compliance settings have enforced au...

• What is Email Verification?

  Email verification helps ensure that someone using an email address to sign up for an Encyro account also has access to that email account. This helps prev...

• Two Factor Authentication (2FA): How does it help?

  Two factor authentication (2FA), also known as 2-step verification, makes it harder for someone to login to your account because when 2FA is enabled, the p...

• Which Authenticator App Should I Install?

  Multiple authenticator apps are available depending on your device type. Some of the popular Authenticator apps are: Authy Google Authenticator  Microsoft ...

• How does Authenticator App 2FA work?

  When you enable Authenticator app based 2FA, you will be required to use an Authenticator app on your smartphone each time you login to Encyro. You may ins...

• How does Code-By-Text (SMS) 2FA work?

  When you enable SMS based two-factor authentication (2FA) or 2-step verification, you will be sent a numeric code via a text message to your registered pho...