Outlook Integration (All Email Services, Windows Only)

• How to install the Outlook Addin

  Where can I download the Encyro Outlook plugin? How to install Encyro for Outlook? Which version of Outlook can I use? To install Encyro in Microsoft Outlo...

• How to send from Outlook

  How do I login to Encyro from Outlook? How do I send my first secure message? Are sent emails stored within Outlook? Detailed Instructions Make sure you ha...

• Are secure messages saved within Outlook?

  Will secure content end up saved in Outlook? Is a copy of the Secure Message stored in my sent emails folder? No. The secure message is not stored within O...

• Can I install before creating an Encyro account on the website?

  Do I need an account to install the Encyro Outlook addin? Can I use the Outlook plugin without an Encyro account? You may install the Encyro Outlook addin ...

• Use the Encyro Outlook Addin with a Microsoft Group email or Shared inbox

  The Encyro Outlook addin can be used with group emails or shared inboxes.

• Can I send to multiple recipients?

  How many recipients on my secure message are allowed? Multiple recipients are allowed, both when sending new secure messages or when replying/forwarding a ...

• Send Large Files from Outlook

  Can I send larger files than my email server permits? What if the file is larger than the recipient's email server limit? Your email server limit: Outlook ...

• Access Messages Outside Outlook

  Can I access my secure messages when away from my PC with Outlook and the Encyro Outlook addin installed? Yes. Simply login to your Encyro account online f...

• Can I use multiple email accounts in Outlook?

  Yes. Only the accounts that you use to send or receive secure Encyro messages will get associated with corresponding Encyro accounts. You need not create a...

• How to uninstall the Encyro Outlook Addin

  Open the Windows Add or Remove Programs settings: In the Windows desktop search box (typically, near the Start button, in the lower left of the screen), ty...

• Do I need Encyro Pro to use the Encyro Outlook Addin?

  Is a paid Encyro account required to use the Outlook plugin? Can I use the Encyro Outlook Addin with a free Encyro account? The Encyro Outlook Addin works ...

• How many secure messages can I send every day?

  I get an error message like Too many secure messages sent in a short time. Please wait some time before sending. To prevent spam, our system may limit the ...

• Silent Install for IT Administrators

  If you wish to use a scripted installation for the Encyro Outlook Addin, that does not require any user clicks during installation, please use the followin...

• How to Logout of the addin?

  I want to stay logged in to my email account but logout of the Encyro account in Outlook. How can I do that? Please find the Encyro Addin details area in t...

• Respond: Reply, Reply-All, Forward

  How do I securely reply to a secure message? Can I forward secure files? The usual Outlook reply, reply-all, and forward buttons work as expected. If you c...

• Read Received Secure Message

  Can I see my received secure messages or uploaded messages within Outlook? When someone sends you an Encyro message, either using your upload page, or from...

• Previously Attached Files in Replies or Forwards

  Can I forward previously received files without saving them to my computer? Yes, files received with a secure message may be included on an outgoing respon...

• Re-send or Forward a Previously Sent Message

  When you send a secure Encyro message from Outlook, the message content itself is not stored to your sent emails folder. This is to prevent sensitive data ...

• Encyro Outlook Add-in Disappeared

  The Encyro Oulook Add-in is no longer visible. The Send-Secure button is not visible. Addin no longer working. There are two possibilities: Cause 1 Do you ...

• Outlook Addin Repeatedly Disappears or is Disabled by Outlook

  Outlook sometimes disables add-ins that it believes are slowing down Outlook during startup. (You may not actually have noticed any actual improvement in O...

• Can I Add G-Suite Email Accounts

  G-Suite email accounts may be added to Outlook either as IMAP accounts or using G-Suite SyncTM for Microsoft Outlook (GSSMO). The Encyro Outlook Addin work...

• I was inserting attachments and the Secure Send button disappeared

  The Send Secure button is on the Message tab of the Outlook ribbon when composing a message in a new window. In case you switched to the Insert tab, switch...

• Received message is not decrypted but shown as record of sent notification

  Can I use alias email addresses in Outlook? Possibility 1: If you are looking at an email notification saved to your sent mail (or similar) folder related ...

• The top message does not automatically decrypt

  The newest received message in my Outlook inbox was not decrypted by the Encyro Outlook Addin, why? If the newest message in the inbox is a received secure...

• Installation error: certificate or location is not trusted

  When trying to install the Encyro Outlook Addin, I get an error that starts:  Customized functionality in this application will not work because the certif...

• Installation error: binding data is invalid

  When trying to install the Encyro Outlook Addin, I get an error like: Microsoft Office Customization There was an error during installation The application...

• Installation error: An error occurred trying to download

  You get an error similar to the following: URLDownloadToCacheFile failed with HRESULT '-2146697208' Error: An error occurred trying to download 'https://ap...

• Install from local file

  The installer provided on the website at https://apps.encyro.com/ is the recommended installer because it automatically installs the correct version (64 bi...

• Installation Error: argument was out of the range of valid values

  When running the installer, you get an error similar to Specified argument was out of the range of valid values. Parameter name: entryValue This error happ...

• Cannot find the Addin on a New Computer, or After Updating Office

  I installed the Addin on my new computer but cannot find the new secure email button on the Outlook Ribbon? Cannot see the full ribbon? The issue can happe...

• Error related to digitally signed message and no certificates

  I get an error like you are about to save a digitally signed email message in a format that is not secure It offers to Send  and upon selecting yes, the er...

• Using a different from-address

  I have multiple email accounts in Outlook. When I send secure messages with the Outlook plug in it automatically sends the message from an email that is di...

• Update Encyro Outlook Addin to the Latest Version

  If the Encyro Outlook Addin sent you to this page to install the latest version, then you had used the web based installer to install the addin last time. ...

• Update MSI Installation (64 bit) to the Latest Version

  If you were sent to this page by the update notification in the Encyro Outlook Addin, then you have the 64 bit version installed and you may download the s...

• Update MSI Installation (32 bit) to the Latest Version

  If you were sent to this page by the update notification in the Encyro Outlook Addin, then you have the 32 bit version installed and you may download the s...

• What's new in the Latest Version

  How to Update If you installed directly from the download link provided on the addin website, you may again use the same link and it will install the lates...