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Setup and Branding

Showcase your brand in your secure communications with clients.

  • How do I create or setup a portal for clients?

    How do I invite a client? You do not need to create or setup a portal account for clients. The first time you send or receive a secure message to or from your client, a portal is automatically created...

  • How to Reset/Retrieve a Client's Password?

    My client forgot their password, can I reset it? If Your client forgot their password, simply ask them to click the Forgot your password? link on the Encyro login page....

  • Can random people send me stuff in an uncontrolled manner on my upload page?

    No, the upload page is protected by a Captcha - this prevents robots or spammers with automated software or such tools from automatically sending you uploads. If you believe your website gets a lot of...

  • Delete a Client Account

    Is there a way to delete a client's personal account if we want to start over? If you no longer serve a client, and are removing their data from your systems, simply delete all messages sent to or rec...

  • What address do I link to from my website for my client portal link?

    I want to place a link titled Client Portal on my website. What web address should I use for that? You may use your Encyro upload page address. This page can be set to match your branding and colors. ...

  • How do I rename a folder?

    The folder created for my contact shows the email as the folder name. How can I change it? Login to your Encyro account. You will arrive at the Documents view that shows you your current folders with ...