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Security Features and Settings

Additional settings and data security benefits.

  • How can I change my username or email?

    How do I change my email address? Changing the email address changes: the email address you use as your username for login,  the email address used in case of a forgotten password, and  the email addr...

  • Can I login to two Encyro accounts at the same time?

    Yes.  When logged in with one account, you will see the current email address used for login near the top right corner of the Encyro web page (on a mobile phone or a small screen, you may have to clic...

  • Can't create an account in Safari?

    I cannot create an account in Safari, why? My client tried to access their message in Safari but nothing showed up. It is likely that you or your client were using an outdated version of Safari, such ...

  • Are email links to access secure messages without a password secure? How?

    The link to access a message without a password expires after 4 days (or the number of days you set under your compliance settings). So if your clients’ email data is stolen (e.g. if the server or a c...

  • Can I Avoid Having to Login Each Time?

    If you are being asked to login every time you visit your Encyro account, it is likely that you or your organization's compliance settings have enforced automatic log-out: you will be logged out if yo...

  • What is Email Verification?

    Email verification helps ensure that someone using an email address to sign up for an Encyro account also has access to that email account. This helps prevent someone else using your email address int...