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Toubleshooting

Common errors, often due to issues outside of Encyro's control.

  • Unable to Login, Locked Out

    I am unable to login and get an error message suggesting my account is locked. The account lockout happens when there are too many unsuccessful attempts to login to your account in a short duration. T...

  • Client did not get my secure message

    The notification email regarding a secure message you sent to a client may not have reached the client's email address. Check that the email address is correct. If yes, feel free to contact us so we m...

  • Uploading a file fails

    Either nothing happens or you get an error message:   Upload failed. We could not connected to the Internet or an anti-virus/browser-extension is blocking file uploads. If this persists, please note w...