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Troubleshooting

Something not working as expected? Here are some common issues and solutions.

  • Encyro Outlook Add-in Disappeared

    The Encyro Oulook Add-in is no longer visible. The Send-Secure button is not visible. Addin no longer working. There are two possibilities: Cause 1 Do you see the Paste button when starting a new mess...

  • Can I Add G-Suite Email Accounts

    G-Suite email accounts may be added to Outlook either as IMAP accounts or using G-Suite SyncTM for Microsoft Outlook (GSSMO). The Encyro Outlook Addin works with your G-Suite email with both methods. ...

  • I was inserting attachments and the Secure Send button disappeared

    The Send Secure button is on the Message tab of the Outlook ribbon when composing a message in a new window. In case you switched to the Insert tab, switch back to the Message tab to find the Secure S...

  • Received message is not decrypted but shown as record of sent notification

    Can I use alias email addresses in Outlook? Possibility 1: If you are looking at an email notification saved to your sent mail (or similar) folder related to a secure message that you sent yourself. B...

  • The top message does not automatically decrypt

    The newest received message in my Outlook inbox was not decrypted by the Encyro Outlook Addin, why? If the newest message in the inbox is a received secure message notification, the Encyro add-in does...